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PrivacyGuard® contact: www.privacyguard.com/ or call them at 800-374-8273 or Login at: PrivacyGuard Login
Identity Guard® contact: www.identityguard.com/ or call them at 800-452-2541 or Login at: Identity Guard Login
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The three national credit reporting agencies:
P.O. Box 740241
P.O. Box 1000
P.O. Box 2002
CreditReporting.com - Evergreen Credit Reporting, Inc.
PO BOX 97816
Las Vegas, NV 89193
8275 S. Eastern Ave - Suite #200
Las Vegas, NV 89123
Office Hours: Monday through Friday - 9am to 4pm Pacific time
Below you will find Frequently Asked Questions about our services. Please read the questions and answers carefully before calling us - Reading the FAQs below is the Fastest and Most Convenient way for you to get answers to your questions. If you cannot find the answer to your question below, please call us during our normal business hours - 888-762-4001 -- 9am to 4pm Pacific time --- Monday through Friday
- I have a charge on my credit card from Evergreen Credit Reporting, but I did not get my credit report. I want a refund.
- I tried to get a credit report on someone else, but I am having trouble.
- I am a landlord and need credit reports on my rental applicants.
IDENTITY GUARD members: To cancel your 3 Free Credit Scores and IDENTITY GUARD membership, including 3 bureau credit monitoring, please call their toll-free Customer Service number at 1-800-452-2541.
We do not give refunds for a credit report once it is ordered because we have already purchased the credit information from the 3 national credit reporting agencies as you requested, and we cannot get a refund from the credit bureau where we purchased the information.
If you have a charge from Evergreen Credit Reporting on your credit card statement that is fraudulent, please call us at 702-895-9488 to start an investigation into that charge.
Federal law does not allow you to get a credit report on someone else on this web site.
We are unable to provide credit reports to landlords because the agreement that we have with the 3 national credit reporting agencies only allows us to deliver credit reports directly to the individuals who request them on themselves.
If you need a credit report on a prospective tenant, we suggest you ask the prospective tenant to get their own credit report, and then give you a copy of it.
If you would like to dispute the items on your credit report directly with the credit bureaus, Click Here for more information. At the bottom of the page, you can click on “Sample Dispute Form” which will lead you to a form you can print and forward to the national credit reporting agencies yourself.
For general questions not answered in the FAQs, please call our office at 702-895-9488. Our hours are: Monday through Friday, 9am. to 4pm. Pacific Time. Or send us an email at firstname.lastname@example.org